Shipping Policy

Last updated: [Date]

We know your best friend is waiting, so we work hard to get your order to you quickly and safely.

Processing Time

Orders are processed and dispatched within 1–2 working days. Orders placed on weekends or bank holidays are processed the next working day. You'll receive a confirmation email with tracking details once your order is on its way.

UK Delivery Options

• Standard Delivery — [X] working days — £[X.XX] (free on orders over £[XX])
• Express Delivery — [X] working days — £[X.XX]

Delivery times are estimates and start from the date of dispatch, not the date of order.

International Shipping

[We currently ship within the UK only. / We ship internationally to selected countries — rates and delivery times are shown at checkout. International orders may be subject to customs charges, which are the customer's responsibility.]

Tracking Your Order

Every order comes with tracking. Use the link in your dispatch email to follow your parcel's journey to your door.

Missing or Delayed Parcels

If your order hasn't arrived within the estimated timeframe, please check your tracking first, then contact us at [email address] and we'll investigate right away. Please report missing parcels within 14 days of the expected delivery date.

Incorrect Address

Please double-check your delivery address at checkout — we can't be responsible for parcels sent to an incorrectly entered address. If you spot a mistake, contact us as soon as possible and we'll do our best to update it before dispatch.

Contact

Questions about delivery? Email us at [email address].